Offerpad vs Sundae
Offerpad is best for: newer homes in good condition, when you want an offer closer to market value and can accept a service fee. Sundae is best for: getting several competing cash offers without calling buyers one by one. Many sellers request offers from both and compare what they'd net.
| Offerpad | Sundae | |
|---|---|---|
| Type | Buys homes directly (iBuyer) | Marketplace: connects you with investor buyers |
| Founded | 2015 | 2018 |
| Headquarters | 433 S Farmer Ave, Suite 500, Tempe, Arizona 85281 | San Francisco, California |
| Where it buys | 10 of the metros we track | 8 of the metros we track |
| Fees (per the company) | For a direct cash sale, Offerpad says it charges a 5% service fee plus approximately 1% in closing costs. It says there are no commissions, concessions, or out-of-pocket repair costs; needed repairs are handled through a credit adjustment. | Sundae's seller-facing site says sellers pay zero fees to Sundae. The company says it makes money by charging buyers a fee when it assigns them a property; its disclosures also reserve the right for Sundae Funding to charge fees for licensed activities, but no seller percentage is stated on the current seller site. |
| Ratings | BBB A+ | BBB A+ |
| Best for | Newer homes in good condition, when you want an offer closer to market value and can accept a service fee | Getting several competing cash offers without calling buyers one by one |
What sellers report about Offerpad
Yes, Offerpad is a legitimate, publicly traded iBuyer (Nasdaq: OPAD) that buys and closes on homes itself. The most common seller complaint is that the preliminary offer drops, sometimes a lot, after the inspection. Its Trustpilot reviews are mixed.
- Preliminary offer falls after inspection. Several Trustpilot reviewers say an initial offer they were happy with dropped by tens of thousands of dollars once the inspection or final review came in. Some say they had already turned down other options by then. Source
- Confusion about the service fee. One seller told the BBB they believed a percentage deducted at closing was a realtor commission. Offerpad replied that its service fee is disclosed in the purchase agreement and is not an agent payment. Trustpilot reviewers also cite the fee combined with repair deductions. Source
- Communication gaps. Negative reviewers describe calls not being returned after the first contact, and being passed between different staff members during the deal. Source
- Loose ends after closing. One BBB complaint describes utility bills and a collection notice arriving after the sale because accounts were not transferred. Offerpad acknowledged the confusion and reimbursed the seller. Source
- Quick close and flexible dates. Positive reviewers describe an easy process, closings on the promised timeline (one cites 15 days), and flexibility to move the closing date or stay a little longer. Source
Checked September 2026.
Full Offerpad reviewWhat sellers report about Sundae
Yes, Sundae is a legitimate, venture-backed marketplace that brings investors to bid on as-is homes. The main caveat in complaints is that deals can be cancelled during the inspection contingency period, and some sellers were unhappy with price cuts after inspection.
- Deals cancelled during the contingency period. BBB complainants and a Trustpilot reviewer describe Sundae or its buyer backing out after the purchase agreement was signed, in one case days before a scheduled closing. Sundae responds that its contracts allow the buyer to cancel before the inspection contingency expires. Source
- Price pressure after inspection. One Trustpilot reviewer says the buyer pushed for a lower price after the inspection. Others say they felt rushed and were later upset to see the home resold for much more. Source
- Slow responses while under contract. A BBB complainant says calls went unanswered for weeks before the deal was cancelled. Sundae disputed the timeline in its response. Source
- Easy as-is sale with supportive staff. Positive Trustpilot reviewers describe selling without cleaning or clearing everything out, help with difficult title issues, and patient, clear communication. Source
Checked September 2026.
Full Sundae reviewBefore you accept either offer
- Compare what you'd net after service fees, repair credits and closing costs, not the headline offer.
- Ask how the price can change after the inspection or assessment. See the reduction call.
- Get a third offer from a well-rated local buyer. See the best cash home buyers.
Common questions
Is Offerpad or Sundae better?
Offerpad is best for: newer homes in good condition, when you want an offer closer to market value and can accept a service fee. Sundae is best for: getting several competing cash offers without calling buyers one by one. Many sellers request offers from both and compare what they'd net.
What's the difference between Offerpad and Sundae?
Offerpad: Buys homes directly (iBuyer). Sundae: Marketplace: connects you with investor buyers. Offerpad buys 10 of the metros we track; Sundae buys 8 of the metros we track.