Sundae reviews
Marketplace: connects you with investor buyers · San Francisco, California · Founded 2018
Sundae is a marketplace that connects home sellers with investor buyers. It was founded in 2018 and is based in San Francisco, California. Its Better Business Bureau rating is A+.
Is Sundae legit?
Yes, Sundae is a legitimate, venture-backed marketplace that brings investors to bid on as-is homes. The main caveat in complaints is that deals can be cancelled during the inspection contingency period, and some sellers were unhappy with price cuts after inspection.
How Sundae works
- Process
- A homeowner requests an offer, and Sundae's Market Expert visits the home (or may use a virtual walkthrough) to understand the property and the seller's needs and provide an estimated offer range. If the seller proceeds, Sundae presents the home to vetted investors for multiple bids; the seller is not obligated to accept, and the company says sellers can close in as little as 10 days or take up to 60 days after accepting an offer.
- Fees (per the company)
- Sundae's seller-facing site says sellers pay zero fees to Sundae. The company says it makes money by charging buyers a fee when it assigns them a property; its disclosures also reserve the right for Sundae Funding to charge fees for licensed activities, but no seller percentage is stated on the current seller site.
- Where it buys
- California: Inland Empire, Los Angeles, Oakland, Orange County, Sacramento, and San Diego; Florida: Tampa; Nevada: Las Vegas; Oklahoma: Oklahoma City; South Carolina: Charleston; Tennessee: Nashville; Utah: Salt Lake City.
Sundae complaints and praise: what sellers report
Recurring themes in BBB complaints, reviews and reporting, checked September 2026. Each links to its source.
Deals cancelled during the contingency period
BBB complainants and a Trustpilot reviewer describe Sundae or its buyer backing out after the purchase agreement was signed, in one case days before a scheduled closing. Sundae responds that its contracts allow the buyer to cancel before the inspection contingency expires.
Price pressure after inspection
One Trustpilot reviewer says the buyer pushed for a lower price after the inspection. Others say they felt rushed and were later upset to see the home resold for much more.
Slow responses while under contract
A BBB complainant says calls went unanswered for weeks before the deal was cancelled. Sundae disputed the timeline in its response.
Easy as-is sale with supportive staff
Positive Trustpilot reviewers describe selling without cleaning or clearing everything out, help with difficult title issues, and patient, clear communication.
Compare Sundae
Have a cash offer through Sundae?
Before you sign, check the purchase contract for assignment rights, inspection deadlines, and other terms that can affect your sale.
Check the contractReddit discussions
Threads that mention Sundae. We link to them; we don't verify what's said there.
Sources
- Sundae's current site describes its service as comparing offers from trusted local investors, selling a home as-is, and paying zero fees to Sundae. company website
- Sundae says it is a marketplace connecting sellers with a large network of investors and cash homebuyers, rather than an iBuyer making a single offer; it promotes homes to potential buyers and gives sellers the opportunity to receive multiple bids. company website
- Sundae's licensing disclosures state that Sundae Inc. and affiliated HomeLove companies may act as principals buying and selling real property for investment, and may repair, rehab, and resell properties they purchase. company website
- The current Sundae site lists active seller markets in California (Inland Empire, Los Angeles, Oakland, Orange County, Sacramento, San Diego), Florida (Tampa), Nevada (Las Vegas), Oklahoma (Oklahoma City), South Carolina (Charleston), Tennessee (Nashville), and Utah (Salt Lake City). company website
- Sundae says its marketplace process sends a Market Expert to walk through the home, presents an estimated offer range, and, if the seller chooses to proceed, obtains multiple bids from vetted property investors with no obligation to sell. company website
- Sundae's company interview says sellers can sell as-is without repairs, cleanings, or showings and that transactions can close in as little as 10 days. company website
- HousingWire reported that Sundae was formed in San Francisco in August 2018 and that the founders launched the marketplace in January 2019. news
- TechCrunch described Sundae as San Francisco-based and reported that its total funding since its August 2018 inception reached $135 million; the article describes it as a startup/private company rather than a public issuer. news
- Sundae's current website and disclosures continue to offer seller and investor services and describe buying activity by affiliated entities, supporting an active status; no current source found in this research says Sundae has stopped buying or shut down. company website
Common questions about Sundae
Is Sundae legit?
Yes, Sundae is a legitimate, venture-backed marketplace that brings investors to bid on as-is homes. The main caveat in complaints is that deals can be cancelled during the inspection contingency period, and some sellers were unhappy with price cuts after inspection. Sundae is a marketplace that connects home sellers with investor buyers. It was founded in 2018 and is based in San Francisco, California. Its Better Business Bureau rating is A+.
What do sellers complain about with Sundae?
Deals cancelled during the contingency period: BBB complainants and a Trustpilot reviewer describe Sundae or its buyer backing out after the purchase agreement was signed, in one case days before a scheduled closing. Sundae responds that its contracts allow the buyer to cancel before the inspection contingency expires. Price pressure after inspection: One Trustpilot reviewer says the buyer pushed for a lower price after the inspection. Others say they felt rushed and were later upset to see the home resold for much more. Slow responses while under contract: A BBB complainant says calls went unanswered for weeks before the deal was cancelled. Sundae disputed the timeline in its response. Easy as-is sale with supportive staff: Positive Trustpilot reviewers describe selling without cleaning or clearing everything out, help with difficult title issues, and patient, clear communication.
What does Sundae charge?
Sundae's seller-facing site says sellers pay zero fees to Sundae. The company says it makes money by charging buyers a fee when it assigns them a property; its disclosures also reserve the right for Sundae Funding to charge fees for licensed activities, but no seller percentage is stated on the current seller site. Always check the final offer and settlement statement for every fee before you sign.
How does selling to Sundae work?
A homeowner requests an offer, and Sundae's Market Expert visits the home (or may use a virtual walkthrough) to understand the property and the seller's needs and provide an estimated offer range. If the seller proceeds, Sundae presents the home to vetted investors for multiple bids; the seller is not obligated to accept, and the company says sellers can close in as little as 10 days or take up to 60 days after accepting an offer.