New Western reviews
National cash buyer · Irving, Texas (5000 Riverside Drive, Building 5, Suite 100W, Irving, TX 75039) · Founded 2008
New Western is a cash home buyer operating in multiple markets. It was founded in 2008 and is based in Irving, Texas (5000 Riverside Drive, Building 5, Suite 100W, Irving, TX 75039).
Is New Western legit?
Yes, New Western is a real, long-running real estate investment brokerage that buys properties and resells them to investors. Most public complaints come from investors buying from New Western, not from homeowners selling to it. Seller-specific reviews were hard to find.
How New Western works
- Process
- A homeowner, licensed agent or wholesaler submits a property needing work for a no-obligation cash offer. A New Western agent from the seller's market connects, explains the process, views the property in person or virtually, and provides an as-is offer; after acceptance, the agent guides the seller through contracts and New Western says it can close in as little as seven days, on a date that fits the seller's schedule.
- Fees (per the company)
- For homeowners selling to New Western, the company says there are no service charges, commissions or closing costs; it also says no repairs are required.
- Where it buys
- The company says it operates in markets nationwide; its current locations page lists Atlanta, Austin, Birmingham, Boston, Charlotte, Chicago, Dallas, Denton, Denver, Fort Myers, Fort Worth, Greenville, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Nashville, Oklahoma City, Orlando, Philadelphia, Phoenix, Pittsburgh, Raleigh, Salt Lake City, San Antonio, St. Louis, Tampa, Tulsa and Washington, DC (30 listed metros).
New Western complaints and praise: what sellers report
Recurring themes in BBB complaints, reviews and reporting, checked September 2026. Each links to its source.
Investor buyers dispute repair and resale estimates
BBB complainants who bought properties from New Western say the repair costs and after-repair values they were shown turned out far too optimistic. New Western responds that its figures are informational only, properties are sold as-is, and buyers must do their own due diligence.
BBB complaints for New WesternBiggerPockets: Has anybody purchased from New Western
Pressure and non-refundable deposits
Investor complainants and forum posters describe pressure to commit quickly and wire a deposit that became non-refundable when they tried to back out.
BBB complaints for New WesternBiggerPockets: Has anybody purchased from New Western
Seen as an established, real operation
Investors on BiggerPockets who have worked with New Western describe it as legitimate and able to close. Their advice is to check its pricing against your own comparable sales.
Have a cash offer through New Western?
Before you sign, check the purchase contract for assignment rights, inspection deadlines, and other terms that can affect your sale.
Check the contractSources
- New Western describes itself as the largest national real estate investment marketplace and says it serves more than 250,000 active investors. company website
- The company says it buys homes from licensed agents, wholesalers and homeowners and sells them to its marketplace of more than 250,000 investors who are looking for rehab projects. company website
- New Western's current website has an active cash-offer/seller intake flow and says it buys homes in any condition, including homes needing major repairs. company website
- New Western says its business emerged from the 2008 foreclosure crisis; BBB records the business start date as July 1, 2008. other
- The company's contact directory lists its Irving, Texas office at 5000 Riverside Drive, Building 5, Suite 100W, Irving, TX 75039; the company identifies itself there as wholly owned by UI Holdings, LLC. company website
- New Western says it is a wholly owned subsidiary of UI Holdings, LLC; no public ticker is identified on the company's site. company website
- The company's current locations directory lists 30 metros: Atlanta, Austin, Birmingham, Boston, Charlotte, Chicago, Dallas, Denton, Denver, Fort Myers, Fort Worth, Greenville, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Nashville, Oklahoma City, Orlando, Philadelphia, Phoenix, Pittsburgh, Raleigh, Salt Lake City, San Antonio, St. Louis, Tampa, Tulsa and Washington, DC. company website
- New Western says selling a house to it is cost-free, with no service charges, commissions or closing costs, and no repairs required. company website
- For the seller process, New Western says the seller submits a property for a no-obligation cash offer; a local agent connects, explains the process and views the property in person or virtually; after acceptance the agent guides contracts and the company can close in as little as seven days. company website
- New Western says sellers can choose a closing date, including as soon as seven days or several months later, and may use a lease-back program. company website
Common questions about New Western
Is New Western legit?
Yes, New Western is a real, long-running real estate investment brokerage that buys properties and resells them to investors. Most public complaints come from investors buying from New Western, not from homeowners selling to it. Seller-specific reviews were hard to find. New Western is a cash home buyer operating in multiple markets. It was founded in 2008 and is based in Irving, Texas (5000 Riverside Drive, Building 5, Suite 100W, Irving, TX 75039).
What do sellers complain about with New Western?
Investor buyers dispute repair and resale estimates: BBB complainants who bought properties from New Western say the repair costs and after-repair values they were shown turned out far too optimistic. New Western responds that its figures are informational only, properties are sold as-is, and buyers must do their own due diligence. Pressure and non-refundable deposits: Investor complainants and forum posters describe pressure to commit quickly and wire a deposit that became non-refundable when they tried to back out. Seen as an established, real operation: Investors on BiggerPockets who have worked with New Western describe it as legitimate and able to close. Their advice is to check its pricing against your own comparable sales.
What does New Western charge?
For homeowners selling to New Western, the company says there are no service charges, commissions or closing costs; it also says no repairs are required. Always check the final offer and settlement statement for every fee before you sign.
How does selling to New Western work?
A homeowner, licensed agent or wholesaler submits a property needing work for a no-obligation cash offer. A New Western agent from the seller's market connects, explains the process, views the property in person or virtually, and provides an as-is offer; after acceptance, the agent guides the seller through contracts and New Western says it can close in as little as seven days, on a date that fits the seller's schedule.